Our Respectful Process: Transport

The events leading up to a guardian or parent’s decision to send their youth-at-risk to an intervention program, school or care facility can place enormous strain on a family. We understand the emotional toll involved and too, how incredibly stressful this can be. At New Directions it’s our aim to make the transport process for you and your family, as simple, quick and stress free as possible. Not all situations are the same... as also, no two children are the same.

Most importantly, respect, empathy, kindness and the genuine

understanding of every child, cannot be underscored enough

In the thousands of transports we have successfully performed, we offer the below as an overview.

Please see our FAQ page for more information.

Safely Transporting your youth at risk with New Directions (ND)

Reach out to us; fill out our paperwork (we understand there is so much paperwork through all aspects of this process: we try to keep ours to a minimum),

Once you have received confirmation that your child has been accepted into a treatment program—our ND Agents are standing by. 

Typically:

1.    Reach out to us for a quote: if we are a go, parents notify us of confirmed intake for new program/facility

2.     New Direction will send payment details and begin logistics and work in tandem with the new facility

3.     Please fill out and return our paperwork. Upload or email to us directly.

4.     Once complete and payment confirmation is received:

5.     We provide you with your personalized itinerary/plan

        ----->Prior to transport your Lead ND Agent will reach out to you directly via phone to discuss your personalized transport plan with you and answer any questions you many have.

6.     Chain of custody, and transport begins

7.     ND Agents safely transfer custody of your child, to your chosen program

Once they arrive at the program, our ND agents will transfer your child to the program’s waiting contact. They will hand over all remaining belongings, medication and paperwork. They will give the staff a quick debrief of your child’s behavior during transport. Our Lead Agent will have the program contact and/or staff performing intake sign chain of custody paperwork, and say their goodbyes to your child. See FAQ page for more information in regards to this final step. 

8.   Parent Update Call

Once our ND team clears the program/facility/school, our ND agents will call to personally let you know that your child has safely arrived, explaining how their transport went and answer any further questions.

9.    We love to hear how we did! Please always feel free to provide us with a review of your transport process which we will redact for safety (identifying names/locations) and post with your permission.

Based on extensive experience, we expertly tailor each transport

to the needs, behavior and emotions of every individual

As elite professionals in our field with extensive experience throughout -- we're here to help make the process easier for all

Training and safety:

Safety is vital to us. We go above and beyond to plan the safest and smoothest mode of travel based on the ability and emotions of your child. Each Transport experience must be a positive experience to help them reach their destination with an outlook of positivity, understanding and acceptance. This way they arrive with their best attitude toward the opportunity before them.

If a transport process is performed incorrectly, the opposite of this is true. We know how important our work truly is.

our priority is your Child

Our agents exceed our already extensive criteria, background checks, experience and training requirements:

We are the first to offer real-time GPS location during transport for your comfort and peace of mind. This basic safety standard has set one of the highest safety standards in our field. (Please see Services tab for more details.)

 When you choose us, rest assured our agents:

·     Are kind and compassionate

·     treat your child with dignity and respect: no matter their behavior. Transport is an intervention process in which to transition a youth to a program: through empathy and kindness we help the youth in our care emotionally prepare to enter the program from a place of calm. We aim to make our transport process as positive and empathetic as possible in order to help this happen.

·     Are trained in Intervention, Crisis Management, Emergency Management and Logistics

·     Are fully qualified to work with your at-risk teen

·     Are experts at helping your child move through their feelings during travel

·     Are skilled in de-escalation, paraverbal communication and body language

·     Are specialists in ‘reading a situation’ and acting quickly and professionally

·     Will discreetly (via text) communicate with parents/guardians during the entire travel process

·     Are current in CPR and First Aid

·     Clear their comprehensive F.B.I backgrounds check

·     Have a proven, professional record of maintaining high degrees of confidentiality

·     Will efficiently handle any physical altercations that might arise as gently, calmly, and compassionately as possible